Playvox

PLAYVOX GENERAL INFO

PlayVox provides quality assurance and performance management software that helps customer support teams improve customer experience and agent engagement. Its omnichannel platform integrates data from the leading cloud-based vendors such as Zendesk, Salesforce, Kustomer, Talkdesk, and Five9. It turns customer and support agent data into an easily digestible dashboard for quality assurance managers to review customer interactions and provide coaching to improve customer experience and agent satisfaction.

Based in Manizales, Colombia and with offices in Silicon Valley, we are hiring people who want to share our values and have fun with this family across all disciplines and experience levels.

ROLE DESCRIPTION OVERVIEW

Our organization is looking for a Technical Lead that ensures the delivery with quality of iterative increments of our product. It is also expected of this role to provide guidance for the team and helps them grow organically by defining and facilitate training programs. Drives the maturity of the SDLC based on previous experiences, particularlly the Quality Assurance of the software with testing practices like TDD. They also understand client short- and long-term goals and represent/prioritize them during the product development cycle.

Leading the change through the engineering team by guiding his/her team through new initiatives. Assuring the team is understanding the Whys and Hows, following best practices, proper standard structure defined by the company while implementing. Experience with microservices. Excellent soft skills to manage a team of highly innovative engineers. Work closely with VP of engineering, engineer manager and leader of each technology and his team to achieve V2MOM goals of engineering. Be the example of Innovation, Commitment, culture and work smarter not harder. Ability to communicate complicated technical topics to simplified executive reports that helps the rest of the company and biz leaders to make decisions and understand and align with engineering topics. Training new developers ranging from new interns to other TLs and architects in the company. Represent all the cultural values of the company.


EMPLOYMENT TYPE


Full-time, full-remote.


KEYWORDS


Leadership, DevOps, CI/CD, Python, VueJS, Git, Microservices/Microfrontends.

REQUIRED SKILLS

  • 6+ years of experience in the software development industry
  • Expectation management
  • client facing
  • excellent communication and negotiation skills
  • accountability
  • decision making
  • problem solving
  • solution and business oriented
  • availability to help
  • technologist at heart

Playvox is committed to creating an inclusive employee experience for all. We firmly believe that diversity is how we achieve our mission and grow our business.