This is a remote position. We welcome applicants from anywhere in the United Kingdom and Spain. The ideal candidate speaks Portuguese and English to a professional level and has Customer Success experience. SaaS or computer software industry experience preferred.
We believe that a great customer experience starts with people.
Playvox’s category-defining quality assurance, coaching and motivational platform is delighting customers and our team is growing. We are hiring an organized and experienced Solutions Consultant to help lead our next chapter of growth.
Playvox helps companies deliver a better customer experience through their contact center teams, be they centrally located, remote employees, distributed across the globe or a combination of all three. With Playvox’s innovative enterprise-class solutions our clients systematically improve the customer experience and agent skill set through quality measurement, training on new features, coaching against gaps, and by motivating agents, all on one platform.
Playvox is a well-funded, high-growth company deployed in leading brand companies globally. Our partners include Zendesk, Salesforce, Freshdesk, Intercom, among others. We are transforming the way companies of all sizes manage quality practices to deliver exceptional customer service.
Customer success starts with the customer onboarding process. A seamless customer onboarding experience reduces customer effort and accelerates their time to value. This increases overall customer satisfaction and reduces churn.
At Playvox, the Onboarding Specialists play a strategic role in the success of the customer implementation and customer time-to-value. This role will work closely with prospective customers that may complete a free trial and customers post-contract signature.
Playvox embraces diversity and equal opportunity in a serious way. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be. If there is anything we can do to create a more comfortable interview experience for you, please let us know.
You are a master of our product and continuously learn best practices through engaging with customer processes and other departments in the company. Empathy. To help your customers and colleagues be happy and successful, it’s important to understand what happiness and
success mean to them. And to do that, you have to step into their shoes.
Positivity. You use positive language when communicating with customers, partners and colleagues to ensure the best possible experience and to show a can do attitude. Patience. You keep your head cool in all situations enabling you to successfully manage angry customers, difficult problems and situations Clarity in Communication. Your communication is clear always making sure your customers feel secure and in control.
Your communication is complete to avoid wasting your customers and the company’s time.
Experience and knowledge:
The ideal candidate has experience from the contact center industry, having either worked as an agent or team leader.
You are familiar with contact center tools, processes and quality assurance. You are technically savvy and you are a fast learner.
You are fluent in both English and Spanish, both written and oral language.
You are able to work flexible hours to give support to our customers world wide.