We believe that a great customer experience starts with people.

Playvox’s category-defining quality assurance, coaching, and motivational platform is delighting customers and our team is growing. We are hiring an organized and experienced Partner Program Manager to help lead our next chapter of growth through exciting partnership opportunities.

Playvox helps companies deliver a better customer experience through their contact center teams, be they centrally located, remote employees, distributed across the globe, or a combination of all three. With Playvox’s innovative enterprise-class solutions our clients systematically improve the customer experience and agent skill set through quality measurement, training on new features, coaching against gaps, and by motivating agents, all on one platform.

Playvox is a well-funded, high-growth company deployed in leading brand companies globally. As a Partner Program Manager you will have the opportunity to work with a set of premier global leaders including Zendesk, Salesforce, Freshdesk, Intercom, among others. We are transforming the way companies of all sizes manage quality practices to deliver exceptional customer service.

We are looking for a Channel Partner Manager to create a multiplier effect for our growth. Someone who can energize our partners’ sales teams through marketing and sales enablement programs. Use your skills and experience to have a front-line impact on our success.

What you'll be doing:

  • Prioritize and successfully roll out enablement programs in support of Partner Sales and Solutions teams.
  • Working with Playvox team members, conceive and prioritize partner marketing and enablement programs
  • Collaborate with our go-to-market team to create sales enablement assets that best serve partner teams.
  • Successfully execute participation at partner marketing events
  • Successfully deliver partner enablement tools to partner sales organizations
  • Implement enablement programs to a wide range of partner audiences including executives, Account Executives, Solutions Engineers, Implementation Managers
  • Develop and execute innovative ideas to align with partner marketing initiatives
  • Recruiting new Partners that synergize with the Playvox and EMEA sales growth strategies.
  • "Owning" the Partner relationship with existing Partners, including creating joint business plans, defining synergistic go-to-market strategies, and aligning field sales teams to drive incremental pipeline and sales success

We’d love to hear from you if you have:

  • 5-10 years experience in sales enablement and / or partner program management
  • Excellent sales and marketing program management experience across multiple regional and global markets, targeting multiple audiences from manager to senior VP
  • Strong project management and organizational skills, ability to manage multiple large scale projects in tandem
  • Excellent communication skills both verbal and written.
  • Excellent presentation skills across a range of audiences from individual contributor to executive
  • Direct people management skills with a focus on coaching and mentoring others
  • High energy, driven, and passionate about our customer experience mission
  • Proven creative thinker that independently generates and executes on innovative ideas
  • Strong sense of responsibility and initiative
  • An interest to travel to major metropolitan areas to support partner events, up to 50% travel

This is a role for someone who is excited about being part of a growing team transforming how companies deliver on their commitments to the customer experience. You will be a key contributor by engaging and multiplying the revenue impact of our partnerships on our future growth and success.

Playvox embraces diversity and equal opportunity in a serious way. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be.

Working at Playvox is outstanding. Learn more about our philosophy, benefits, and team at Reach out and share your story with us!