We believe that a great customer experience starts with people.
Playvox’s category-defining Workforce Optimization platform is delighting customers and our team is growing. We are hiring an organized and experienced Product Operations Manager to help lead our next chapter of growth.
Playvox helps companies deliver a better customer experience through their contact center teams, be they centrally located, remote employees, distributed across the globe or a combination of all three. With Playvox’s innovative enterprise-class solutions our clients systematically improve the customer and agent experiences by making sure that the best staffing schedules are deployed, assessing each type of interaction to ensure quality standards are met, training on new features, coaching against gaps, and by motivating agents, all on one platform.
Playvox is a well-funded, high-growth company deployed in leading brand companies globally. Our partners include Zendesk, Salesforce, Freshdesk, Intercom, among others. We are transforming the way companies of all sizes manage quality practices to deliver exceptional customer service.
This is a role for someone who thrives in a world of process, data and organization, so the team has all they need to move faster. You are a cross-functional communicator and collaborator—scrappy, analytical, outcome-focused and detail-oriented, but born for speed. As with other operations roles, the goal is to support a particular team (in this case, the product team) and make it more efficient by streamlining processes and managing data and technology. This may include streamlining communication within the product team and with other parts of the company, standardizing planning and other processes, managing the tools used by product management, creating executive presentations, tracking KPIs, and putting together onboarding and training programs, best practices and support resources.
Interact and develop successful relationships with key internal and external constituents.
Playvox embraces diversity and equal opportunity in a serious way. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be. If there is anything we can do to create a more comfortable interview experience for you, please let us know.