We are looking for amazing people to join Playvox!

Company summary:

We are a global and remote company, with talent centers in more than 10 cities around the world, including Manizales, London, Frankfurt, Barcelona, ​​Santiago de Chile, São Paulo, Orlando Florida, Silicon Valley California, Las Vegas Nevada and Indianapolis. We are hiring people who want to share our values ​​and have fun with this talented, high-performing team across all disciplines and levels of experience.

Playvox provides quality assurance and performance management software that helps customer service teams improve customer experience and agent engagement. Our omnichannel platform integrates data from leading cloud-based providers such as Zendesk, Salesforce, Kustomer, Talkdesk, and Five9. Convert customer and support agent data into an easily digestible dashboard for QA managers to review customer interactions and provide guidance to improve customer experience and agent satisfaction.

Position Summary:

We are hiring a operations engineer to help design, build and manage a secure infrastructure, supporting product and engineering teams in reducing our current time to market.

Role level: Mid - Senior

Experience in Systems Engineering, Electronics and / or related fields with more than 5+ years of proven experience in infrastructure, automation or similar services.

Experience in continuous integration / delivery technologies, concepts and tools.

Practical knowledge of "infrastructure as code" and configuration management tools such as Ansible, Terraform, CloudFormation.

Job type: Full Time - Remote Work

What you need to know:

Experience as a specialized professional or subject matter expert in this area is essential to collaborate with Operations and Development teams, and promote the use of technologies that take advantage of an increasingly dynamic and programmable infrastructure.

Collaborative tools, management, integration, configuration and monitoring.

Proven knowledge of tools that help automate software delivery and provide the infrastructure to ensure quality and stability.

Preferably working with tools like datadog, CloudFormation, puppet, Serverless framework, GIT, sonar, slack and Jira, Mongo, Phyton.

What are you going to do?

You will monitor production operations, debug errors and make RCA.

You are going to define and apply recovery strategies for our production environment that align with out RPO, RTO and similar SLAs

You will support and work in a DevOps environment where you will contribute your skills and knowledge to complete department tasks and make architectural-level decisions on AWS. Adequate services to find the best solution. Migration of applications to AWS.

Support processes, which generate continuous improvement.

Participate and actively collaborate in the implementation and continuous improvement of our implementation process, with continuous implementation being a common practice in our area. Construction.

It will keep the pulse on industry trends and evaluate new technologies to solve problems that improve our equipment.

It will help promote a dynamic company culture through an agile framework.

Required technical skills:

  • At least 3 years of experience in AWS environments (ECS, CloudFormation, Lambdas, Fargate).
  • Over 3 years of experience with Git and Gitlab.
  • Strong interpersonal and communication skills
  • Ability to work in a fast-paced and ever-expanding environment

Desired Skills:

  • Experiment with Python or Go
  • Experience in the definition of SLO / SLA and implementation of alerts, monitoring
  • Experience with HashiCorp products (Vault, nomad, boundary)
  • Experience including pipeline safety
  • Experience in managing and using Kubernetes and its ecosystem.