Playvox

We are looking for awesome people to join Playvox!


Playvox General Info:

We’re a global and remote-friendly company, with talent hubs in over 10 cities, including Manizales, Orlando, Silicon Valley, London, Barcelona, Santiago, San Paulo, Las Vegas, and Indianapolis, we are hiring people who want to share our values and have fun with this family across all disciplines and experience levels.

Playvox provides quality assurance and performance management software that helps customer support teams improve customer experience and agent engagement. Its omnichannel platform integrates data from the leading cloud-based vendors such as Zendesk, Salesforce, Kustomer, Talkdesk, and Five9. It turns customer and support agent data into an easily digestible dashboard for quality assurance managers to review customer interactions and provide coaching to improve customer experience and agent satisfaction.

Seniority Level: Senior

Employment Type: Full-time

Location: Colombia

A software engineer with experience in: VueJS, Python, Mongo and AWS

Required Tools: AWS console, Gitlab pipelines, Gitlab actions, AWS Lambdas, Python 3, VueJS, Mongo 5, Terraform

Experience: 7+ years of experience in software development.

Responsibilities:

  • Analyze, design and Build efficient back-end features in Python.
  • Analyze, design and Build efficient front-end features in VueJS.
  • Analyze, design and Build efficient data features in Mongo.
  • Research third party solutions (BaaS) or implement high level solutions to improve development or agile software development.
  • Support the team in technical and product questions, advise and train team members, actively sharing knowledge.
  • Manage support issues, delegate/resolve and communicate the resolution.
  • Propose and document process, good practices and technical solutions.
  • Ensure the software quality, automate test.
  • Attend follow-up meetings and activity planning.
  • Monitor, Research and optimize performance for the platform.
  • Collaborate with members of the website team (including designers and back-end developers) to consistently improve functionality and user-friendliness of the web applications.

What are you waiting for to be part of this great team?