Playvox’s suite of solutions improves the customer service agent’s ability to deliver an exceptional experience. With Playvox’s powerful and customizable Agent Optimization Suite, companies can confidently shift away from inefficient manual processes to an enterprise-class solution that systematically improves performance and scales to meet their needs. Playvox transforms the way companies of all sizes manage quality practices to deliver exceptional customer service.

Founded in 2012, Playvox is a well-funded, high growth company trusted by leading global brands in Financial Services, Social Media, Travel, and Retail/eCommerce. Playvox easily integrates with multiple CRM and service platforms partners including Zendesk, Salesforce, Freshdesk, and Intercom. Playvox supports clients and partners around the globe with offices in Orlando, São Paulo, San Francisco, London, and Manizales, Colombia.

Playvox maintains an inclusive culture through humility, hard work, and humor. We are looking for talented professionals with grit, integrity, and creative problem-solving skills to join our team.

Playvox embraces diversity and equal opportunity in a serious way. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be.

ROLE DESCRIPTION OVERVIEW

We are hiring a data-driven, customer-focused Campaign Manager to scale revenue and implement customer acquisition strategies.

As a Campaign Manager, you’ll own the campaigns that fill our funnel with high quality leads, optimizing every step in order to maximize results. You will work closely with the Sales, Customer Success, and Marketing Operations teams to understand our users and to deploy resources most effectively. You’ll be responsible for delivering to pipeline targets, as Playvox transforms customer service teams around the world.

This is a great opportunity for someone who is looking to grow with a high-caliber team at a fast-paced company while making a real impact on the business. If you are curious, resourceful, results-driven, strive for excellence and thrive in a collaborative environment, then this is the right challenge for you.

SENIORITY LEVEL

Mid-level

EMPLOYMENT TYPE

Full-time

LOCATION

United States

KEYWORDS

Growth Marketing, Campaign Marketing, Revenue Marketing, Field Marketing, Marketing Manager, User Acquisition, Growth Hacker, Customer Marketing

RESPONSIBILITIES

  • Strategize, plan, execute, manage, and measure multi-channel, full-funnel campaigns within an established budget to reach new customers, deepen customer engagement, drive product adoption, and/or retain customers
  • Establish clear goals for marketing campaigns, programs, tactics, and report on performance to goals
  • Develop and manage project plans to ensure smooth, on-time delivery of marketing campaigns and initiatives
  • Collaborate with key stakeholders (Sales, Product, Customer Success, Operations) to identify new approaches and target audiences

REQUIREMENTS

  • At least three years of relevant B2B software marketing experience with proven results
  • Highly quantitative, data-driven
  • Curious to try new ideas with the goal of optimizing acquisition efficiency
  • Customer obsessed
  • Excel in high-growth fast-paced environment
  • Strong verbal and written communication skills (Spanish language proficiency is a plus)
  • Hands-on experience with marketing technologies including marketing automation platforms, marketing attribution, web analytics, A/B testing tools, etc. (prior experience with HubSpot a plus)

Playvox embraces diversity and equal opportunity in a serious way. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be. If there is anything we can do to create a more comfortable interview experience for you, please let us know.

Working at Playvox is outstanding. Learn more about our philosophy, benefits, and team at http://jobs.playvox.com Reach out and share your story with us!