Playvox

Product Designer/UX Specialist

About Agyle Time

Agyle Time is a technology startup, with a workforce management product aimed at customer service environments. Agyle Time went to market in 2014 / 2015 with a first prototype of its workforce management product, and brought on board its first customer in mid-2015.

Following the success of its early market testing, we invested in full time commercial and technical resources to develop the product as a serious competitor and disrupter in the mid-market for workforce management product.

In January 2021, Agyle Time merged with Playvox, to bring a full Workforce Engagement Management to customer service organizations.

Our customers span industries across financial services, government, retail, technology, and utilities. Our rapid uptake and growth means that we are looking for great people to join us; we are a small but fast-evolving team who pull together to produce and deliver amazing client outcomes. We are looking for a like-minded person to join our dynamic team.

Role Description

As Agyle Time continues to grow both as a company and its customer base, we are looking for a passionate and innovative Product Designer/UX Analyst to help the business to maximize the product quality, to accelerate our product development and to help us craft the next round of amazing features for our clients.

Working directly with the Product Manager, CTO and with a technical team of Product Owner, developers and quality assurance engineers, you will be deeply involved in the design and specification of customer focused features and user experiences.

As an early hire for a Product Design/UX Analyst you will have a great opportunity to uplift the user centred culture, to provide directions of good practices and spread it across the engineer team to build better products.

The ideal person is someone with a good knowledge of current trends, techniques and best practices and an active interest in emerging technologies. Someone who has the curiosity to understand the customer, is detail oriented, who would be able to look across our entire customer journey and are dedicated to building out better user experiences to our users.

Responsibilities

  • ● Work closely with the Product and engineering teams to define and breakdown the customer journey from start to finish
  • ● Articulate your ideas with strong hypotheses, run experiments to iteratively improve the customer journey and communicate insights to the team
  • ● Conduct customer research and dig into customer insights to understand and suggest potential solutions
  • ● Build interaction design, low and high fidelity interface designs for new features and the current features already built
  • ● Creating UX flows and UI mock-ups to guide the engineer team to develop the features
  • ● To improve the product design and User Experience
  • ● Expanding the business knowledge within UX and design
  • ● Produce user flows, wireframes and prototypes

Required Skill Set

  • ● 3+ years experience leading the end-to-end product design process
  • ● A portfolio that demonstrates experience in product thinking where you have previously shipped UX/UI design for digital products.
  • ● You are excited by regularly coming up with new ideas, shipping new products and features that address your users’ real needs.
  • ● Experience creating user flows and wireframes that simplify user interactions
  • ● You like to work in a collaborative workplace; partnering with engineers, product owners and customer success managers.
  • ● Experience working cross-functionally in an agile environment
  • ● Excellent verbal and written communication skills with the ability to understand and explain complex concepts to both technical and non-technical audiences
  • ● Always looking for ways to improve our customers' experience
  • ● You have excellent organizational and time management skills.
  • ● You are self driven and disciplined. You will be working remotely and will need to be self governed / motivated to an extent.
  • ● Working within an agile environment and being able to adapt and be flexible.