Playvox provides quality assurance and performance management software that helps customer support teams improve customer experience and agent engagement. Its omnichannel platform integrates data from the leading cloud-based vendors such as Zendesk, Salesforce, Kustomer, Talkdesk, and Five9. It turns customer and support agent data into an easily digestible dashboard for quality assurance managers to review customer interactions and provide coaching to improve customer experience and agent satisfaction.
Based in Manizales, Colombia and with offices in Silicon Valley, we are hiring people remotely who want to share our values and have fun with this family across all disciplines and experience levels.
We are searching for an innovative Technical Lead to join our company. Technical leads oversee an engineering team focused on technical issues, including software development, product releases, and implementing world class quality softwares. Assuring your project is following industry best practices. Great communication skills as an important part of your job is communicating with higher management to achieve company goals. Along with the rest of tech leaders you will select the technical path of the company. In addition to hiring and training staff, technical leads also identify and repair technical issues. They often evaluate their team's work processes and best practices and implement changes to streamline operations. . As a role model for the engineering team, you should be able to work with your team and inspire them to reach their goals.
To be successful as a Technical Lead, you should always be expanding your industry knowledge and be able to quickly identify problems. Outstanding Technical Leads are accountable, trustworthy, and able to build lasting relationships with their teams.
Take up the responsibility of the entire Project.
Carefully analyse the project and rectify the errors found in the process.
Undergoing the process of analysis in order to fulfil the requirement of system wide.
Developing the detailed design structure after understanding the requirements and the design.
Implementing the best practices and coding standards of the project e.g.TDD, serverless.
Keep on asking for the reviews and feedback from the peers.
Reporting for all the weekly tasks in form of accurate and detailed reports.
To keep a check on the whole system, conduct the TDD testing and integration testing for the entire system.
Improving KPIs such as
First Pass Yield
Working on identifying the project risk and planning mitigation action with the PM at project level.
Lead should be proactive while reacting to the surprises and should have written explanation for the same.
Lead also has to assist and guide the Project PM/EM/VP in project coordination.
ensure that Team is working as per the listed procedures.
Lead should also work on constantly increasing the productivity of the team and reducing the waste on the other end.
Tech Lead should inspire all the other team members, a Lead who is looked upon by all the members.
Technical Lead should be flexible enough and be adaptable to the changing and varied work settings.
Should carefully analyse the details of all the work.
Lead will be the interface between the team and the management.
Its important to be firm but equally fair too. Admitting your mistakes is also equally important.
In order to lead the team successfully it is important to set targets and expectations for the team.
Should have enough knowledge about the designing too in order to involve with the designing team.
Abide by all the project and company guidelines and standards and to ensure that even the team members are doing so.
Fulfilling all the commitments by timely delivering the deliverables.
Maintaining the account of time and also reporting regularly of own work.
Ensure fair tasks assignments where people are assigned with the task as per their skills and personal preferences.
Constantly motivate and encourage team to give their best, especially during the time when they are pressurised with high targets.
Make yourself completely aware with all the technologies thoroughly especially the ones associated with software or application which is under construction.
Share the success and failures with the team.
Must have Technical skills:
6+ years of experience in Python (+8 years of experience coding and at least a year as a tech lead)
experience with python 3
Extensive experience with TDD is a must.
Experience with TDD frameworks.
Experience with AWS tools, S3.
Experience with Scrum
Experience in Vuejs is a big plus