PLAYVOX GENERAL INFO
We’re a global and remote-friendly company, with talent hubs in over 10 cities, including Manizales, Orlando, Silicon Valley, London, Barcelona, Santiago, San Paulo, Las Vegas, and Indianapolis, we are hiring people who want to share our values and have fun with this family across all disciplines and experience levels.
Playvox provides quality assurance and performance management software that helps customer support teams improve customer experience and agent engagement. Its omnichannel platform integrates data from the leading cloud-based vendors such as Zendesk, Salesforce, Kustomer, Talkdesk, and Five9. It turns customer and support agent data into an easily digestible dashboard for quality assurance managers to review customer interactions and provide coaching to improve customer experience and agent satisfaction.
ROLE DESCRIPTION OVERVIEW
4+ years proven work experience as Quality Assurance
Strong Business Analysis skills/experience
Nice to have:
This is what we expect from you:
Playvox is committed to creating an inclusive employee experience for all. We firmly believe that diversity is how we achieve our mission and grow our business.