Playvox provides cloud native, digital first workforce optimization software which drastically improves customer experience and agent engagement. Our omnichannel platform integrates data from the leading cloud-based vendors such as Zendesk, Salesforce, Kustomer, Talkdesk, and Five9. It turns customer and support agent data into an easily digestible dashboard for quality assurance managers to review customer interactions and provide coaching to improve customer experience and agent satisfaction.
The Associate Product Manager works across the entire lifecycle of a digital product, from inception to launch. This early-career position contributes to the overall vision and development of the product and supports its roll out into a successful product launch. In this position, you will assist and be supported by senior members of the team, helping to communicate consumer needs and turning those needs into product requirements for the team to build.