We’re a global and remote-friendly company, with talent hubs in over 10 cities around the world, including Manizales, London, Frankfurt, Barcelona, Santiago de Chile, São Paulo, Orlando Florida, Silicon Valley California, Las Vegas Nevada, and Indianapolis. We are hiring people who want to share our values and have fun with this talented and high-performing team across all disciplines and experience levels.
Playvox provides quality assurance and performance management software that helps customer support teams improve the customer experience and agent engagement. Our omnichannel platform integrates data from the leading cloud-based vendors such as Zendesk, Salesforce, Kustomer, Talkdesk, and Five9. It turns customer and support agent data into an easily digestible dashboard for quality assurance managers to review customer interactions and provide coaching to improve customer experience and agent satisfaction.
We are hiring a Senior Ops Engineer to help design, build and manage a secure infrastructure, supporting the Product and Engineering teams in reducing our current time to market.
Role Level: Senior
What You Will Need to Know:
What Are You Going to Do?
You will be supporting and working in a DevOps environment where you will contribute with your skills and knowledge to complete department tasks and make decisions at the architectural level on AWS. Appropriate services to find the best solution. Migration of applications to AWS.
Support processes, which generate continuous improvement, pipeline automation for continuous delivery workflow and integrations.
Participate and actively collaborate in the implementation and continuous improvement of our deployment process, with continuous deployment being a regular practice in our area. Construction, implementation and integration of application workflows (CI/CD).
Development, automation and use of pipelines for the implementation of applications.
Create, maintain and develop new infrastructure on AWS using IAC.
You will keep the pulse on industry trends and evaluate new technologies to solve problems that improve our equipment.
You will help to promote a fast-moving company culture through an agile framework.
Desired Technical Skills