We are looking for awesome people to join Playvox!

Company Summary

We’re a global and remote-friendly company, with talent hubs in over 10 cities around the world, including Manizales, London, Frankfurt, Barcelona, Santiago de Chile, São Paulo, Orlando Florida, Silicon Valley California, Las Vegas Nevada, and Indianapolis. We are hiring people who want to share our values and have fun with this talented and high-performing team across all disciplines and experience levels.

Playvox provides quality assurance and performance management software that helps customer support teams improve the customer experience and agent engagement. Our omnichannel platform integrates data from the leading cloud-based vendors such as Zendesk, Salesforce, Kustomer, Talkdesk, and Five9. It turns customer and support agent data into an easily digestible dashboard for quality assurance managers to review customer interactions and provide coaching to improve customer experience and agent satisfaction.

Position Summary

We are hiring a Senior Ops Engineer to help design, build and manage a secure infrastructure, supporting the Product and Engineering teams in reducing our current time to market.

Role Level: Senior

  • Experience in Systems Engineering, Electronics and/or related fields with 8+ years of proven experience in infrastructure, automation or similar services.
  • Experience in continuous integration / delivery technologies, concepts and tools.
  • Practical knowledge of “infrastructure as code” and configuration management tools such as Ansible, Terraform, CloudFormation.

Employment Type:

  • Full Time - Remote Work

What You Will Need to Know:

  • Experience as a specialized professional or subject matter expert in this area is essential to collaborate with Operations and Development teams, and promote the use of technologies that take advantage of an increasingly dynamic and programmable infrastructure.
  • Collaborative tools, management, integration, configuration and monitoring.
  • Proven knowledge of tools that help automate software delivery and provide the infrastructure to guarantee quality and stability.
  • Preferably working with tools such as datadog, CloudFormation, Ansible, puppet, Terraform, Serverless framework, GIT, sonar, slack and Jira.

What Are You Going to Do?

You will be supporting and working in a DevOps environment where you will contribute with your skills and knowledge to complete department tasks and make decisions at the architectural level on AWS. Appropriate services to find the best solution. Migration of applications to AWS.

Support processes, which generate continuous improvement, pipeline automation for continuous delivery workflow and integrations.

Participate and actively collaborate in the implementation and continuous improvement of our deployment process, with continuous deployment being a regular practice in our area. Construction, implementation and integration of application workflows (CI/CD).

Development, automation and use of pipelines for the implementation of applications.

Create, maintain and develop new infrastructure on AWS using IAC.

You will keep the pulse on industry trends and evaluate new technologies to solve problems that improve our equipment.

You will help to promote a fast-moving company culture through an agile framework.

Desired Technical Skills

  • 1+ years experience administering and using ECS and its ecosystem
  • 3+ years experience working with cloud technologies (AWS preferred)
  • 2+ years experience working with CI / CD technologies
  • 3+ years experience working with linux servers ( ubuntu server preferred)
  • 4+ years building applications in a mainstream programming language
  • 2+ years experience working with IAC ( terraform, ansible, packer, cloudformation)
  • 3+ years experience with version control Git
  • Strong interpersonal and communication skills
  • Ability to work in a fast-paced, constantly expanding environment

Desired Skills:

  • Experience with python or go
  • Experience defining SLOs/SLAs and implementing alerting, monitoring
  • Experience with HashiCorp products (Vault, nomad, boundary)
  • Experience including security on pipelines
  • Experience administering and using Kubernetes and its ecosystem