We are looking for awesome people to join PlayVox!
PLAYVOX GENERAL INFO
We’re a global and remote-friendly company, with talent hubs in over 10 cities, including Manizales, Orlando, Silicon Valley, London, Barcelona, Santiago, San Paulo, Las Vegas, and Indianapolis, we are hiring people who want to share our values and have fun with this family across all disciplines and experience levels.
Playvox provides quality assurance and performance management software that helps customer support teams improve customer experience and agent engagement. Its omnichannel platform integrates data from the leading cloud-based vendors such as Zendesk, Salesforce, Kustomer, Talkdesk, and Five9. It turns customer and support agent data into an easily digestible dashboard for quality assurance managers to review customer interactions and provide coaching to improve customer experience and agent satisfaction.
ROLE DESCRIPTION OVERVIEW
Our organization is looking for a Sr. Product manager that has more than 4+ years of experience in product management. Experience working with Call centres especially Quality in Call centres is a big plus. In this role you will:
Define the product strategy and roadmap.
Release plans with prioritized features and corresponding justification.
Work with external third parties to assess partnerships and licensing opportunities.
Run beta and pilot programs with early-stage products and samples.
Be an expert with respect to the competition.
Act as a leader within the company.
4+ years of experience in Product management.
Experience in product analysis, analysis of target audience.
Experience in user centric design.
Experience in writing agile tickets.
Experience creating roadmaps.
Experience in creating product backlog.
Prioritize and Define Requirements.
Perform Client interviews.
Coordinating product delivery with different stakeholders of the company, client, marketing, customer success, etc…
Support to ensure revenue and customer satisfaction.
Advance English skills.
Playvox is committed to creating an inclusive employee experience for all. We firmly believe that diversity is how we achieve our mission and grow our business.