We believe that a great customer experience starts with people.

Playvox’s category-defining quality assurance, coaching and motivational platform is delighting customers and our team is growing. We are hiring an organized and experienced Solutions Consultant to help lead our next chapter of growth.

Playvox helps companies deliver a better customer experience through their contact center teams, be they centrally located, remote employees, distributed across the globe or a combination of all three. With Playvox’s innovative enterprise-class solutions our clients systematically improve the customer experience and agent skill set through quality measurement, training on new features, coaching against gaps, and by motivating agents, all on one platform.

Playvox is a well-funded, high-growth company deployed in leading brand companies globally. Our partners include Zendesk, Salesforce, Freshdesk, Intercom, among others. We are transforming the way companies of all sizes manage quality practices to deliver exceptional customer service.

At Playvox, the Solutions Consulting team plays a strategic role in the success of the customer implementations and customer time-to-value. This is a role for someone who is both forward-thinking, practical and technical. In this role, you will assist with pre-sales and customer technical efforts for the globe, driving customer priorities and defining relevant use cases.


  • Assist in client discovery session and manage technical requirements with business stakeholders, as well as technology teams
  • Understand sales strategies, visualize business problems into value statements, and execute on product-related requests in the pre-sales presentations
  • Present product demonstrations to prove the solution with client-specific use cases
  • Provide technical expertise around Playvox WEM product suite, data integration, and services both internally and externally
  • Utilize knowledge of quality management, contact center performance management, and KPIs to coach clients and prospects on best practices to maximize returns from Playvox product suite
  • Answer technical and product related questions from our clients in a timely and professional manner

Preferred Qualifications

  • Strong understanding of SaaS solutions within the contact center or CRM industry is desired
  • Manage multiple priorities and tasks; proven strong organizational and project management skills in a high-growth environment
  • Experience in analyzing, manipulating, or processing large sets of data for statistical modeling and graphic analysis is desired
  • Familiarity with Business intelligence tools like Looker, Tableau or Domo and Understanding of KPIs related to contact center industry is preferred
  • Agile entrepreneur who can work collaboratively to sell Playvox and win


  • Bachelor’s degree in a technical or business-related field
  • 3+ years of experience in a client-facing role in software/technology in contact center industry
  • 2+ years of experience in the Quality Management space or similar
  • Track record of solution engineering, consultancy, delivery or training success for a software solution organization
  • Knowledge of SaaS platforms, APIs, ability to explain functionality to both business and technical teams
  • Experience working with sales, post-sales and product teams to help drive business growth
  • Excellent written and verbal communication skills
  • Strong attention to detail, both written and verbal
  • Strong documentation skills

This is a rare opportunity to help define a growing team in a well-funded SaaS startup with great customer traction. You will represent the voice of the customer in our product definition and have a big opportunity for impact.

Playvox embraces diversity and equal opportunity in a serious way. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be. If there is anything we can do to create a more comfortable interview experience for you, please let us know.