We believe that a great customer experience starts with people.
Playvox’s category-defining quality assurance, coaching and motivational platform is delighting customers and our team is growing. We are hiring an organized and experienced Onboarding expert to help lead our next chapter of growth.
Playvox helps companies deliver a better customer experience through their contact center teams, be they centrally located, remote employees, distributed across the globe or a combination of all three. With Playvox’s innovative enterprise-class solutions our clients systematically improve the customer experience and agent skill set through quality measurement, training on new features, coaching against gaps, and by motivating agents, all on one platform.
Playvox is a well-funded, high-growth company deployed in leading brand companies globally. Our partners include Zendesk, Salesforce, Freshdesk, Intercom, among others. We are transforming the way companies of all sizes manage quality practices to deliver exceptional customer service.
This is a role for someone who is both forward-thinking, practical and has great communication skills. Can you motivate change for customer workflows, and also inspire others by painting a picture of what is to come? In this role, you will lead Playvox pre-sales technical efforts for the globe. In close partnership with Playvox’s Sales and Product teams, you will provide pre-sales technical support to our Global Sales organization, as well as work to increase engagement within existing accounts.
At Playvox, the Manager, Onboarding will play a strategic role in the success of the onboarding process and customer time-to-value. This role will oversee the Onboarding Specialists and drive processes to scale the onboarding team and transform the Playvox onboarding experience.
Playvox embraces diversity and equal opportunity in a serious way. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be. If there is anything we can do to create a more comfortable interview experience for you, please let us know.