MAIN PURPOSE:

    Lead Playvox pre-sales efforts working in close partnership with Playvox’s Sales and Product teams, you will provide pre-sales technical support to our European Sales organization, as well as work to increase engagement within existing accounts.

    RESPONSIBILITIES:

    • Lead a client discovery session and manage technical requirements with business stakeholders, as well as technology teams.
    • Conduct detailed analysis of client needs, identify their business problem, develop appropriate solutions, and help build financial justification.
    • Understand sales strategies, visualize business problems into value. statements, and execute on product-related requests in the pre-sales presentations.
    • Present product demonstrations to prove the solution with client-specific use cases.
    • Create ROI models that reflect the value of the Playvox offering.
    • Strong understanding of the Playvox WFO and WFM solutions and similar CSaaS solutions within the contact center industry.
    • Manage multiple priorities and tasks; proven strong organizational and project management skills in a high-growth environment.
    • Act as the trusted knowledge resource for the client-facing teams.
    • Answer technical, product and business related questions from our clients.
    • Agile entrepreneur who can work collaboratively to sell Playvox and win.

    ESSENTIAL KNOWLEDGE:

    • Experience in a client-facing role in software/technology, preferably in contact center industry
    • Track record of solution consultancy, delivery or training success for a software solution organization
    • Knowledge of APIs, ability to explain functionality to both business and technical teams
    • Experience working with sales, post-sales and product teams to help drive business growth
    • Excellent written and verbal communication skills
    • Strong attention to detail, both written and verbal
    • Strong documentation skills
    • Proficient at Excel & Powerpoint
    • Full fluency in English, other languages would be advantageous
    • Experience with Domo, Tableau or similar analytics solutions is a plus.

    BASIC SOFT SKILLS:

    • Internal / external customer orientation.
    • Continuous learning.
    • Adaptation to change.
    • Commitment.
    • Teamwork.
    • Initiative and autonomy.

    This is a rare opportunity to help define a growing team in a well-funded SaaS organization with great customer traction. Playvox embraces diversity and equal opportunity in a serious way. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be. If there is anything we can do to create a more comfortable interview experience for you, please let us know.

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