"We believe that a great customer experience starts with people."

Playvox provides cloud native, digital first Workforce Engagement Management software comprising seven modules, Workforce Management, Quality, Coaching, Performance, Learning, Motivation and Customer AI. Our solutions are designed to get the very best out of your workforce, while improving every part of your customer and employee engagement.

We are looking for a Sales Development Representative with at least 2 years of sales experience and high English speaking level, responsibilities include research the market and book meetings with potential clients that are a good fit for our software solutions. This position is hybrid/ flexible working, we would be happy to have you in our offices (Manizales, Caldas).

EMPLOYMENT TYPE:

Full-time - Hybrid

RESPONSIBILITIES:

Understand Playvox software solutions and effectively communicate the value to the target market.
Analyze the target market to identify prospects based on characteristics such as economic activity, structure, financial capacity, and others. Identify the departments and specific individuals in charge of making decisions for Contact Center operations.
Contact prospects through emails, social networks, and phone calls to introduce Playvox's value proposition.
Schedule and assign a discovery call between the Prospect and an Account Executive. Follow-up on schedule meetings as required.
Follow-up with Prospects who have shown an interest in Playvox to generate personalized content according to their requirements.
Re-engage with Prospects who didn’t attend a scheduled discovery call.

ESSENTIAL KNOWLEDGE:

Sales
Customer Service

BASIC SOFT SKILLS

Internal / external customer-oriented
Continuous learning.
Adaptation to change.
Commitment.
Teamwork.
Initiative and autonomy
Advanced english

Playvox is committed to creating an inclusive employee experience for everyone. We strongly believe that diversity is the way to achieve our mission and grow our business.