We’re a global and remote-friendly company, with talent hubs in over 10 cities, including Manizales, Orlando, Silicon Valley, London, Barcelona, Santiago, San Paulo, Las Vegas, Indianapolis and Melbourne we are hiring people who want to share our values and have fun with this family across all disciplines and experience levels.
Playvox provides quality assurance and performance management software that helps customer support teams improve customer experience and agent engagement. Its omnichannel platform integrates data from the leading cloud-based vendors such as Zendesk, Salesforce, Kustomer, Talkdesk, and Five9. It turns customer and support agent data into an easily digestible dashboard for quality assurance managers to review customer interactions and provide coaching to improve customer experience and agent satisfaction.
As an Executive Assistant at Playvox, you will bring efficiency and productivity to the C-level executive team with your communication and organizational skills. In this role, you will handle a wide range of administrative tasks and juggle diverse responsibilities. You enjoy working in a diverse, multi-cultural environment at a high growth company. Our business is global and the work day may start early and end late. This position reports to the Chief Operating Officer.
Provide sophisticated calendar management. Prioritize inquiries and requests while troubleshooting conflicts; make judgements and recommendations to ensure smooth day-to-day engagements.
Complete a broad variety of administrative tasks that facilitate the ability to lead the organization, including: assisting with special projects; designing and producing complex documents, reports, and presentations; collecting and preparing information for meetings with staff and outside parties; composing and preparing correspondence; maintaining contact lists; making travel arrangements; and completing expense reports.
Serve as the primary point of contact for internal and external constituencies, including matters of a highly confidential or critical nature. Prioritize and determine appropriate course of action, referral, or response, exercising judgement to reflect the company’s style and organization policy.
Coordinate logistics and organization for Executive Team meetings and retreats and assist with staff meetings and events as needed.
Liaise with other teams within the company and external parties to ensure efficient workflow and handling of internal requests.
Track and monitor pending business issues for follow-up and execution.
Perform other administrative duties as assigned.
3 to 5 years experience providing direct support to executives at a high growth company
Excellent writing, communication and collaboration skills
Adaptable and resourceful in a dynamic environment
Enjoy the details, attention to the fine points with strong problem-solving and planning skills
Requires Fluent/Native English. Spanish a plus.
Self-starter and independent thinker: can take even the smallest project and run with it to the successful completion.
Playvox is committed to creating an inclusive employee experience for all. We firmly believe that diversity is how we achieve our mission and grow our business.