Playvox provides quality assurance and performance management software that helps customer support teams improve customer experience and agent engagement. Its omnichannel platform integrates data from the leading cloud-based vendors such as Zendesk, Salesforce, Kustomer, Talkdesk, and Five9. It turns customer and support agent data into an easily digestible dashboard for quality assurance managers to review customer interactions and provide coaching to improve customer experience and agent satisfaction.

Based in Manizales, Colombia and with offices in Silicon Valley, we are hiring people who want to share our values and have fun with this family across all disciplines and experience levels.

Role description overview

Junior UX Designer with a background on design, communication or advertising background. Self motivated, geek with strong design fundamentals and familiar with new trends in the tech industry.

What You'll Need

  • Relevant portfolio highlighting UI design knowledge. (college projects are welcome).
  • Strong fundamentals on UX Design, Information Architecture and User Research.
  • UX Related training evidence, courses or attending workshop certifications.
  • Flexibility and desire to learn new methodologies and practices around UX design.
  • 1 - 2 years of working experience.
  • At least 1 year designing interfaces for web and mobile applications.
  • Excellent communication skills.
  • English B1 or higher.
  • Plus if previously has worked with design systems.

What You'll do

  • Iterate on different solutions to the problem at hand, not only on a particular design.
  • Work in collaboration with multidisciplinary teams.
  • Documentation and support of team activities.
  • Testing and UX quality assurance sessions.
  • Participate or support research sessions with users
  • Work under the agile methodology.
  • Ultimately, you should lead by setting a good example and evangelize the Playvox culture and Product Principles.

Playvox is committed to creating an inclusive employee experience for all. We firmly believe that diversity is how we achieve our mission and grow our business.