We believe that a great customer experience starts with people.
Playvox’s category-defining quality assurance, coaching and motivational platform is delighting customers and our team is growing. We are hiring an organized and experienced Solutions Consultant to help lead our next chapter of growth.
Playvox helps companies deliver a better customer experience through their contact center teams, be they centrally located, remote employees, distributed across the globe or a combination of all three. With Playvox’s innovative enterprise-class solutions our clients systematically improve the customer experience and agent skill set through quality measurement, training on new features, coaching against gaps, and by motivating agents, all on one platform.
Playvox is a well-funded, high-growth company deployed in leading brand companies globally. Our partners include Zendesk, Salesforce, Freshdesk, Intercom, among others. We are transforming the way companies of all sizes manage quality practices to deliver exceptional customer service.
This is a role for someone who is both forward-thinking, practical and technical. Can you motivate change for customer workflows, and also inspire others by painting a picture of what is to come? In this role, you will lead Playvox pre-sales technical efforts for the globe. In close partnership with Playvox’s Sales and Product teams, you will provide pre-sales technical support to our Global Sales organization, as well as work to increase engagement within existing accounts.
Responsibilities:
- Lead a client discovery session and manage technical requirements with business stakeholders, as well as technology teams
- Conduct detailed analysis of client needs, identify their business problem, develop appropriate solutions, and help build financial justification.
- Understand sales strategies, visualize business problems into value statements, and execute on product-related requests in the pre-sales presentations
- Present product demonstrations to prove the solution with client-specific use cases
- Strong understanding of the Playvox platform and similar SaaS solutions within the contact center industry
- Manage multiple priorities and tasks; proven strong organizational and project management skills in a high-growth environment
- Act as the technical knowledge resource for the client-facing teams
- Answer technical and product related questions from our clients
- Agile entrepreneur who can work collaboratively to sell Playvox and win
Requirements
- Bachelor’s degree in a technical or business-related field
- 5+ years of experience in a client-facing role in software/technology in contact center industry
- 2+ years of experience in the Quality Management space or similar
- Track record of solution engineering, consultancy, delivery or training success for a software solution organization
- Knowledge of APIs, ability to explain functionality to both business and technical teams
- Experience working with sales, post-sales and product teams to help drive business growth
- Excellent written and verbal communication skills
- Strong attention to detail, both written and verbal
- Strong documentation skills
This is a rare opportunity to help define a growing team in a well-funded SaaS startup with great customer traction. You will represent the voice of the customer in our product definition and have a big opportunity for impact.
Playvox embraces diversity and equal opportunity in a serious way. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be. If there is anything we can do to create a more comfortable interview experience for you, please let us know.