We believe that a great customer experience starts with people.
Playvox’s category-defining quality assurance, coaching and motivational platform is delighting customers and our team is growing. We are hiring an organized and experienced Customer Marketing Manager to help lead our next chapter of growth.
Playvox helps companies deliver a better customer experience through their contact center teams, be they centrally located, remote employees, distributed across the globe or a combination of all three. With Playvox’s innovative enterprise-class solutions our clients systematically improve the customer experience and agent skill set through quality measurement, training on new features, coaching against gaps, and by motivating agents, all on one platform.
Playvox is a well-funded, high-growth company deployed in leading brand companies globally. Our partners include Zendesk, Salesforce, Freshdesk, Intercom, among others. We are transforming the way companies of all sizes manage quality practices to deliver exceptional customer service.
ROLE DESCRIPTION OVERVIEW
As a Campaign Manager, you’ll create end-to-end, data-driven, customer-focused campaigns that fill our funnel with high-quality leads. You’ll optimize every aspect in order to maximize results and ensure we meet our pipeline creation goals. You will work closely with the Sales, Customer Success, and Marketing Operations teams to understand our buyers and deploy resources most effectively. You’ll be responsible for achieving challenging pipeline targets as Playvox expands and transforms customer service teams around the world.