We are looking for awesome people to join Playvox!

PLAYVOX GENERAL INFO

We’re a global and remote-friendly company, with talent hubs in over 10 cities, including Manizales, Orlando, Silicon Valley, London, Barcelona, Santiago, San Paulo, Las Vegas, and Indianapolis, we are hiring people who want to share our values and have fun with this family across all disciplines and experience levels.

Playvox provides quality assurance and performance management software that helps customer support teams improve customer experience and agent engagement. Its omnichannel platform integrates data from the leading cloud-based vendors such as Zendesk, Salesforce, Kustomer, Talkdesk, and Five9. It turns customer and support agent data into an easily digestible dashboard for quality assurance managers to review customer interactions and provide coaching to improve customer experience and agent satisfaction.

ROLE DESCRIPTION OVERVIEW

We are looking for a Machine Learning (ML) Engineer to help us research, design, code, and deploy high scalable solutions using a combination of available APIs for Speech-To-Text and NLP while building custom models for specific use cases with available open-source libraries. You will lead all the processes from data collection, cleaning, and preprocessing, to training models and deploying them to production. The ideal candidate will be passionate about artificial intelligence and stay up-to-date with the latest developments in the field. To do this job successfully, you need exceptional skills in statistics and programming. If you also have knowledge of data science and software engineering, we’d like to meet you.

RESPONSIBILITIES

  • Understanding business objectives and developing models that help to achieve them, along with metrics to track their progress
  • Work with the Product team and customers to identify areas of improvement and apply using existing ML models to solve it.
  • Work with large data-sets, rapidly prototype and build data models
  • Deploy machine learning solutions into production
  • Optimize solutions for performance and scalability

REQUIRED SKILLS

  • Strong fundamentals in mathematics, statistics, natural language, speech processing, and machine learning theory
  • Ability to write robust code in Python, Java, or R
  • At least 3 to 5 years of experience bringing solutions to market in one or more of the following areas: text analytics, knowledge base construction, machine translation, dialog systems, speech recognition, text-to-speech, keyword spotting, speaker diarization, and audio scene classification
  • Proficiency in deep learning libraries such as TensorFlow, Pytorch, Keras or Theano
  • Proficiency with Python and basic libraries for machine learning such as scikit-learn and pandas
  • Proficiency in natural language and speech processing tools such as NLTK, Librosa, CoreNLP, Gensim, spaCy, OpenNLP, UIMA, GATE, HTK, Kaldi and Sphinx
  • Expertise in visualizing and manipulating big datasets
  • At least 3 years of experience implementing solutions on the AWS cloud.

Playvox is committed to creating an inclusive employee experience for all. We firmly believe that diversity is how we achieve our mission and grow our business.