We believe that a great customer experience starts with people.
Playvox’s category-defining quality assurance, coaching and motivational platform is delighting customers and our team is growing. We are hiring an organized and experienced Success Manager to help lead our next chapter of growth.
Playvox helps companies deliver a better customer experience through their contact center teams, be they centrally located, remote employees, distributed across the globe or a combination of all three. With Playvox’s innovative enterprise-class solutions our clients systematically improve the customer experience and agent skill set through quality measurement, training on new features, coaching against gaps, and by motivating agents, all on one platform.
We know how the most successful customers implement Playvox into their workflow. You'll be the expert making sure all new and existing customers achieve their objectives as clients.
Playvox is a well funded, high growth company deployed in leading brand companies globally. Our partners include Zendesk, Salesforce, Freshdesk, Intercom, among others. We are transforming the way companies of all sizes manage quality practices to deliver exceptional customer service.
We are looking for a Success Manager to drive growth for the European business by supporting new business sales process, as well as the adoption and expansion of Playvox solutions within her/his assigned accounts. This role will collaboratively drive change management and adoption activities with key business stakeholders and decision makers, help reduce competitive risk, drive usage of existing services, and will identify opportunities in her/his accounts. This role will create customer value through accelerating usage, creating the conditions for optimal renewal and upsell growth & increased customer satisfaction.
What you'll be doing:
Collaborate with the sales team to listen to prospects and to define the solution that best delivers to the customer’s desired outcomes
Work with your customers to provide a single point of accountability at Playvox
Engage Playvox experts to drive usage and to accelerate customer time to value
Exceed customers’ expectations through a combination of listening skills, product knowledge and clear expectation setting for next steps
Learn constantly, starting with mastery of the product
Clearly define customer business outcomes and build a “success plan” inclusive of customer objectives, stakeholders, milestones, and metrics needed to achieve them
Represent the “Voice of the Customer” within Playvox, and document business-value driven customer success stories and best practices
Activate sellers when new sales opportunities arise (Upsell or Cross-Sell)
We’d love to hear from you if you:
Are passionate about making others successful
Have experience with enterprise SaaS products
Are committed to quality—you pay attention to what you make, and take pride in it
Are an excellent communicator in English both verbally and in writing
Love working with people and they love working with you
Are a doer—you find the opportunities to help customers and you take them
Have a track record of trying and learning new things
Have a point of view but are low ego
This is a role for someone who is both forward-thinking and practical. Can you motivate change for enterprise customer workflows, and also inspire others by painting a picture of what is to come?
Playvox embraces diversity and equal opportunity in a serious way. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be. If there is anything we can do to create a more comfortable interview experience for you, please let us know.
Working at Playvox is outstanding. Learn more about our philosophy, benefits, and team at https://playvox.com/. Reach out and share your story with us!