ROLE DESCRIPTION OVERVIEW

Playvox’s category-defining agent optimization suite for customer service teams is delighting customers around the world and our team is growing. We are hiring a Content Marketing Manager who is an innate storyteller with a deep desire to share the Playvox narrative with audiences across our rapidly-growing space.

Playvox is a well funded, high-growth company deployed in leading brand name companies globally. Our partners include Zendesk, Salesforce, Freshdesk, and Intercom among others.

As a Content Marketing Manager, you will join a small, collaborative team focused on developing Playvox’s story and winning mindshare in the evolving customer service center center space. You will work with stakeholders across the company—in marketing, engineering, product, and sales—to flesh out Playvox’s point of view on multiple subjects, and to pull these together into a compelling overall message. In a given week, you may write a high-level white paper, create a brochure for an industry event, edit three blog posts sourced from across the company, write your own blog post, develop a video script, tweet creatively about a business partnership, strategize on creative programs, help name a product feature, and interview an external influencer to find out what she thinks about agent productivity on a customer service team.

You love writing and feel at home creating both long-form and short-form content. You’re able to extract clear and compelling narratives from complicated piles of information and from rambling interviews with SMEs. You’re dedicated to grammar, can edit other people’s work to bring out its best self, and think often about how to present information to both instruct and inspire. You can pivot on a dime and adopt your tone and voice to the audience at hand. You love to learn, and can independently figure out something your unclear about. You’ve noticed the three grammar errors in this paragraph and can point us to them. Above all, you’re a team player willing to bring positive energy, an abundance of ideas, a strong work ethic, and a critical mindset to every project and interaction.

This is a powerful opportunity for a smart, creative writer to help develop truly original thought leadership and create a story with a wide-ranging impact.

SENIORITY LEVEL

Mid-level

EMPLOYMENT TYPE

Full-time

LOCATION

Orlando, Florida or Manizales, Colombia

KEYWORDS

Content Marketing, Thought Leadership, Storyteller, Creative Writing

RESPONSIBILITIES

  • Craft content in many formats, directed to both technical and non-technical audiences
  • Tailor blog content and own the ongoing content calendar
  • Help build a community of engaged customers and prospects through Playvox’s Twitter, LinkedIn, Instagram and Facebook accounts
  • Work with stakeholders across the company to tease out unique stories about our product
  • Working with product marketing to articulate stories about Playvox’s features and value
  • Work with our graphic design and video team to create customer videos, product walkthroughs, and anything else we can think of
  • Learn everything you can about the space in which Playvox operates, and bringing a creative perspective on it
  • Develop content campaigns and thematic initiatives
  • Collaborate to craft presentations, panels, and other media opportunities for our executive team
  • Brainstorming new ideas and approaches, and making them real

REQUIREMENTS

  • 3-5 years of related content marketing experience (e.g. publishing, editorial, journalism, content marketing, copywriting)
  • Understanding of various available marketing channels to distribute content, their strengths and weaknesses, and role in achieving lead and engagement goals
  • Experience building successful multichannel campaigns that deliver leads and target account engagement
  • Native English writing and editing skills (for creativity, brand voice, style, grammar and punctuation)
  • Excellent research and interviewing skills
  • Strong project management and organizational skills; ability to juggle multiple projects successfully and prioritize tasks effectively.
  • Responsibilities may shift over time and being a team player is essential
  • Excellent communication, collaboration and consensus-building skills – ability to work with cross-functional teams including upstream content contributors and downstream content activators
  • Bachelor’s degree required



Playvox embraces diversity and equal opportunity in a serious way. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be. If there is anything we can do to create a more comfortable interview experience for you, please let us know.

Working at Playvox is outstanding. Learn more about our philosophy, benefits, and team at http://jobs.playvox.com Reach out and share your story with us!