Playvox’s category-defining agent optimization suite for customer service teams is delighting customers around the world and our team is growing. We are hiring a Content Marketing Manager who is an innate storyteller with a deep desire to share the Playvox narrative with audiences across our rapidly-growing space.
Playvox is a well funded, high-growth company deployed in leading brand name companies globally. Our partners include Zendesk, Salesforce, Freshdesk, and Intercom among others.
As a Content Marketing Manager, you will join a small, collaborative team focused on developing Playvox’s story and winning mindshare in the evolving customer service center space. You will work with stakeholders across the company—in marketing, engineering, product, and sales—to flesh out Playvox’s point of view on multiple subjects, and to pull these together into a compelling overall message. In a given week, you may write a high-level white paper, create a brochure for an industry event, edit three blog posts sourced from across the company, write your own blog post, develop a video script, tweet creatively about a business partnership, strategize on creative programs, help name a product feature, and interview an external influencer to find out what she thinks about agent productivity on a customer service team.
You love writing and feel at home creating both long-form and short-form content. You’re able to extract clear and compelling narratives from complicated piles of information and from rambling interviews with SMEs. You’re dedicated to grammar, can edit other people’s work to bring out its best self, and think often about how to present information to both instruct and inspire. You can pivot on a dime and adopt your tone and voice to the audience at hand. You love to learn, and can independently figure out something your unclear about. You’ve noticed the three grammar errors in this paragraph and can point us to them. Above all, you’re a team player willing to bring positive energy, an abundance of ideas, a strong work ethic, and a critical mindset to every project and interaction.
This is a powerful opportunity for a smart, creative writer to help develop truly original thought leadership and create a story with a wide-ranging impact.
Orlando, Florida or Manizales, Colombia
Content Marketing, Thought Leadership, Storyteller, Creative Writing
Playvox embraces diversity and equal opportunity in a serious way. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be. If there is anything we can do to create a more comfortable interview experience for you, please let us know.
Working at Playvox is outstanding. Learn more about our philosophy, benefits, and team at http://jobs.playvox.com Reach out and share your story with us!